Shipping & Delivery Policy
At Loves Paw, we work with trusted fulfilment and delivery partners to get your pet products to you as smoothly as possible.
This policy explains our delivery process, estimated delivery times and what to do if your order is delayed.
1. Delivery Areas
We currently offer delivery to customers in the United Kingdom and may offer delivery to selected locations in the United States and other regions depending on the product.
Available delivery destinations and any applicable delivery charges will be shown at checkout.
2. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 business days
Delivery times are estimates and may vary depending on the product, destination, availability, carrier and circumstances outside our reasonable control.
Please allow additional time during busy periods, public holidays, severe weather, carrier disruption or other unforeseen circumstances.
3. Order Processing
Orders are normally processed after payment has been successfully received.
Processing times can vary depending on the product ordered.
You will receive an order confirmation after your purchase has been successfully placed.
Where tracking information is available, it may be provided by email once your order has been dispatched.
4. Tracking Your Order
If tracking is available for your order, we will provide the tracking information once it becomes available.
Please note that tracking information may take some time to become active after an order has been dispatched.
If you believe your order should have arrived but you have not received it, please contact us at:
Please provide your order number and delivery address so we can investigate.
5. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delivery dates are not guaranteed unless specifically agreed otherwise.
Delays may occur because of:
- Carrier or postal service disruption
- Weather conditions
- Public holidays
- Customs or border processing
- Incorrect or incomplete delivery information
- High seasonal demand
- Other circumstances outside our reasonable control
We will make reasonable efforts to assist you if your order is delayed.
Nothing in this policy affects any statutory delivery rights you may have under applicable consumer law.
6. Incorrect Delivery Information
Please make sure your delivery address and contact details are correct before completing your order.
If an order has not yet been dispatched and you notice an error, contact us as soon as possible at:
We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order is returned because an incorrect or incomplete address was provided, additional delivery arrangements may be required.
7. Lost or Missing Packages
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
We may need to work with the relevant delivery provider to investigate the shipment.
Please do not discard packaging, tracking information or delivery notifications if you believe there is an issue with your order.
8. Damaged Deliveries
If your order arrives visibly damaged, please take photographs of the packaging and product where possible and contact us at:
We may request photographs or other information to help us investigate and provide an appropriate solution.
9. Multiple Products in One Order
If you purchase multiple products, they may not necessarily arrive in the same package or at the same time.
Different products may be processed and shipped separately depending on availability and fulfilment arrangements.
You will not be charged an additional delivery fee simply because an order is shipped in multiple packages unless an additional charge was clearly disclosed and agreed at checkout.
10. Customs, Duties and Taxes
For orders delivered outside the UK, additional customs requirements, taxes, duties or import charges may apply depending on the destination and applicable law.
Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout.
11. Contact Us
If you have any questions about delivery, please contact:
Loves Paw
Email: support@lovespaw.co.uk
We are here to help and will do our best to resolve delivery issues as quickly as possible.
Last Updated: September 2026