Terms & Conditions
Welcome to Loves Paw.
These Terms & Conditions explain the rules that apply when you use the Loves Paw website or purchase products from us.
By using our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Loves Paw
Loves Paw is an online pet products store providing customers with a range of products for pets and pet owners.
We work with trusted suppliers and fulfilment partners to provide and deliver products to our customers.
For questions about our website, products or orders, please contact:
Email: support@lovespaw.co.uk
2. Using Our Website
You may use our website for lawful purposes only.
You must not:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Copy or reproduce website content without permission
- Introduce malicious software, viruses or harmful code
- Use our website in a way that could damage, disable or impair its operation
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. Product Information
We aim to provide accurate descriptions, photographs, specifications and other information about our products.
However, product colours may appear slightly different depending on your device or screen settings.
Product dimensions, colours, materials and other specifications may vary slightly where such variations are reasonably consistent with the product description.
We may correct obvious errors or inaccuracies in product information when identified.
4. Product Availability
We aim to keep products available for purchase, but we cannot guarantee that every product will always remain in stock.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a refund or another suitable solution.
5. Prices
Product prices are displayed on the website and at checkout.
We aim to ensure that all prices are accurate. However, an obvious pricing or listing error may occasionally occur.
If we identify a significant obvious error before your order is fulfilled, we may contact you to discuss the issue or cancel the affected order and provide an appropriate refund.
Any applicable delivery charges will be displayed during checkout.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After your order is submitted, you should receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.
We may need to contact you if there is a problem with your order, payment, delivery address, product availability or other important information.
7. Payment
Payment must be successfully authorised before an order can be processed.
We use third-party payment processing services to securely process payments.
Loves Paw does not ask customers to provide sensitive payment information by email.
For additional information, please see our Payment & Security Info page.
8. Delivery
Our standard estimated delivery time is:
7–10 business days
Delivery estimates may vary depending on the product, destination, carrier and other circumstances.
For more information, please see our Shipping & Delivery Policy.
Nothing in these Terms & Conditions removes or limits any delivery rights you may have under applicable law.
9. Returns, Cancellations and Refunds
Our Returns & Refunds Policy explains how cancellations, returns and refunds are handled.
For UK customers purchasing online, statutory consumer rights apply, including applicable cancellation rights and rights relating to faulty, defective or incorrectly described goods.
Nothing in these Terms & Conditions is intended to exclude or restrict rights that cannot legally be excluded.
10. Consumer Rights
Where you purchase products as a consumer, applicable consumer protection laws provide certain legal rights.
For UK customers, products generally need to be as described, of satisfactory quality and fit for purpose.
If a product does not meet applicable legal requirements, you may have rights to a repair, replacement, price reduction, refund or other remedy depending on the circumstances.
These legal rights apply in addition to any voluntary policies we provide.
11. Promotions and Discounts
From time to time, Loves Paw may offer discounts, promotional codes or special offers.
Unless otherwise stated:
- Promotional offers are subject to availability.
- Promotional codes must be entered correctly at checkout.
- Some products may be excluded from promotions.
- Offers may have specific expiry dates or conditions.
- We reserve the right to correct genuine errors in promotional information.
Any specific promotion will be subject to the terms displayed with that promotion.
12. Intellectual Property
Unless otherwise stated, content on the Loves Paw website, including text, graphics, logos, images, designs, layouts and other materials, is owned by or licensed to Loves Paw or used with appropriate permission.
You may access the website for personal, non-commercial use.
You must not reproduce, modify, distribute, publish or commercially exploit our website content without prior permission, except where permitted by law.
13. Third-Party Services and Links
Our website may use third-party services or contain links to external websites.
These services may include payment providers, delivery services, analytics providers or other third-party platforms.
We are not responsible for the content, policies, availability or practices of third-party websites that we do not control.
Your use of a third-party website or service may be subject to that provider’s own terms and privacy policies.
14. Website Availability
We aim to keep the Loves Paw website available and operating properly.
However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.
We may temporarily suspend, modify or restrict access to parts of the website where necessary for maintenance, security, technical issues or other legitimate business reasons.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or any other liability that cannot legally be excluded or limited.
To the extent permitted by law, Loves Paw will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
This section does not affect your statutory consumer rights.
16. Events Outside Our Reasonable Control
Sometimes circumstances outside our reasonable control may affect our ability to provide products or services as expected.
These circumstances may include:
- Severe weather
- Natural disasters
- Carrier disruption
- Customs delays
- Government action
- Internet or infrastructure failures
- Strikes or industrial disputes
- Significant supply or logistics disruption
- Other events outside our reasonable control
Where such circumstances occur, we will take reasonable steps to minimise disruption and communicate important information where appropriate.
Your statutory consumer rights remain unaffected.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
When we make changes, the updated version will be posted on this page with an updated date.
Changes will not retrospectively remove rights that you have already acquired under applicable law.
18. Privacy
Our handling of personal information is explained in our Privacy Policy.
By using our website, you should also review our Privacy Policy to understand how personal information may be collected, used and protected.
19. Governing Law
These Terms & Conditions are intended to be governed by the laws applicable to the relevant customer and transaction.
For customers in England and Wales, these Terms are generally subject to the laws of England and Wales, subject to applicable mandatory consumer protection rights.
Customers in other jurisdictions may have additional mandatory rights that cannot legally be excluded by these Terms.
20. Contact Us
If you have any questions about these Terms & Conditions, your order or our services, please contact us:
Loves Paw
Email: support@lovespaw.co.uk
We will aim to respond to customer enquiries as promptly as reasonably possible.
Last Updated: September 2026